Rapple Furniture is a division of Rapple Products (Pty) Ltd.
This is how we deliver furniture. It works together with our terms of service and our returns policy.
Furniture is bulky, so we quote delivery for every order, to your town or city anywhere in South Africa. The delivery cost is shown on your quote and invoice, with VAT. We do not offer free delivery on furniture.
We state the expected delivery time in your quote or order confirmation. Items that are in stock are dispatched after we receive full payment. If an item is out of stock or made to order, we tell you when you place the order and again when we know the date the stock arrives. That date is a guide. If we do not give a delivery date, we deliver within a reasonable time and within 30 days of receiving your order, unless we agreed otherwise. If we deliver at a time or place other than the one we agreed, you may accept it, ask for delivery as agreed, or cancel without penalty (CPA section 19(6)).
We accept credit or debit card, EFT and cash. We do not accept cheques. Full payment is required before dispatch. A 50% deposit is required when we order out-of-stock or made-to-order items for you, with the balance before delivery, unless your quote says otherwise.
Office and reception furniture is sold online only and is delivered. If you prefer to collect an online order, or to arrange your own transport, tell us when you order and we confirm the collection point. Salon furniture can also be collected in store at Brackenfell or Northriding. Goods collected by you or your carrier travel at your own risk once they leave our premises. Please collect within 7 days of being told your order is ready. A storage fee may be charged after that.
Many pieces are delivered in boxes for you to assemble. Our drivers can assemble at the time of delivery only if this was arranged when the order was placed, and it is quoted separately. We can quote installation for desks, workstations and larger pieces where you need it. Rapple does not do plumbing or electrical work: anything connected to water, drainage or electricity must be done by a certified plumber or electrician.
On request, we will give you a reasonable opportunity to examine the goods when they are delivered (CPA section 19(5)). Goods stay at our risk until you accept delivery. If we deliver more than you ordered, or goods that were not part of your order, you may refuse them or accept only what you ordered (CPA section 19(7) and (8)).
If we have not delivered within 30 days of your order, or by the date we agreed, you may cancel the order and we will refund what you paid (ECTA section 46).
For anything about delivery, call 021 981 0032 (Cape Town) or 010 085 0787 (Johannesburg), or email orders@rapple.co.za. Monday to Thursday 08:30 to 16:30, Friday 08:30 to 16:00.